As a Customer Support Engineer, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals. Duties Work with the entire US Service Delivery team to provide support to our US and worldwide customer base Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail Investigate and troubleshoot issues and make recommendations to improve system performance Maintain detailed case history and escalate issues appropriately Provide training as needed to ensure customers understand product functionality Work with and provide exceptional support to Mimecast partners and resellers Qualifications Hands on experience with Microsoft Exchange and Active Directory Understanding of internet fundamentals, network routing, and e-mail delivery Experience providing technical support to IT Administrators Person Specification Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner Detail oriented individual that enjoys the challenge of technical troubleshooting Reward We offer a highly competitive rewards and benefits package including dental, healthcare, vision, and life insurance options, Flexible Spending Accounts, and a 401(k) plan. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters thrive on being high performers, problem solvers, and team players with passion, integrity, and effectiveness. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.