Minimum Required Skills Customer Support, Customer Support Engineer, UNIX, Technical Support, Technical Assistance, SaaS, Troubleshooting If you are a Customer Support Engineer with experience, please read on! Based in Berkeley, we are a VC-backed startup that runs on a cloud-based software platform focused on providing battery intelligence through advanced data visualization and analytics tools for companies that manufacture or use batteries. Our platform tracks batteries from early RD through their lifetime in the field in order to increase productivity, drive innovation, and improve performance and reliability. What You Will Be Doing - As a Customer Support Engineer, you will interact with our customers, engineering product teams, etc. to work on exciting challenging customerproduct inquiries - Address issues via email, phone ticketing system with existing new customers - Manage customer expectations What You Need for this Position Experience in the following - Customer or Technical Support - Working in UNIX command line - Must have advanced technical hands-on troubleshooting skills with experience in SaaS What's In It for You - Competitive Base + EQUITY! - 5 to 10 bonus! - VacationPTO - Medical - Dental - Vision - 401kSo, if you are a Customer Support Engineer with experience, please apply today! Applicants must be authorized to work in the U.S.Please apply directly to by clicking 'Click Here to Apply' with your Word resume! Looking forward to receiving your resume and going over the position in more detail with you. - Not a fit for this position? Click the link at the bottom of this email to search all of our open positions. Looking forward to receiving your resume! CyberCoders CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Copyright 1999 - 2019 . CyberCoders, Inc. All rights reserved.