Company Name:

Prosource.IT

Location:

Durango, CO

Approximate Salary:

Not Specified

Date Posted:

July 4, 2019

Desktop Support Engineer

Company Overview Founded in Aberdeen, Scotland in 1999, Prosource.IT is a privately held managed IT services provider focusing on infrastructure, operational, and project requirements across the corporate enterprise market with global locations across North America, Europe and the Middle East. Our growth has been 100 organic and founded upon the solid principles of \"doing the right thing for the customer. This has led to great customer retention, repeat projects and a reputation for delivery. We have the global reach, capacity and experience to manage IT infrastructure needs in various industries, regardless of scale and geography, boasting a track record of delivering in hostile and challenging locations. Our workforce is comprised of elite professionals specializing in IT and project management and we are always looking to add talented individuals to join us. We strive to provide our employees with the best employment experience, recognizing that each employee contributes to the organization's success. Job Summary prosource.it is looking for an IT support specialist with strong technical troubleshooting skills. This is a 1099 contract position . As a 1099 contractor you will be contracted to perform work or provide services as a non-employee. As a result, independent contractors must withhold and pay their own taxes and are not eligible for paid time off or employee benefits. Prosource requires all contractors to provide proof of General Liability Insurance, which usually runs about 25-40 per month. You can contact any insurance company for a free quote. Job Summary The Senior IT Support Engineer will provide IT support to the Executive and Senior Leadership team and Executive Staff. The Senior Desktop Support Engineer will interface daily with the senior executives as well as other End Users to consistently deliver world-class IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and excels at solving user's technical issues in a timely manner. Responsibilities Include Taking ownership of end user issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Providing IT support to end users. Support is provided via our walk-up Tech Bar Supporting high level white glove individuals Researching and identifying solutions to software and hardware issues Diagnosing and troubleshooting technical issues, including account setup and network configuration Asking end users targeted questions to quickly understand the root of the problem Tracking computer system issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email, chat or in-person, until issue is resolved Properly escalating unresolved issues to appropriate internal teams (e.g. software developers) Providing prompt and accurate feedback to end users Ensuring all issues are properly logged Prioritizing and managing several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Maintaining jovial relationships with end user Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems Requirements 5+ years of experience installing, troubleshooting, and desktop support 1+ year supporting corporate executiveVIP support Building, deploying, and troubleshooting desktop computers in a corporate environment Microsoft Windows OS, Active Directory, and O365 support VPN, mobile support, OKTA, and Mac OS experience 5+ years of experience supporting a corporate, networked computer environment Proficiency with Office 365, Active Directory, VPN, OKTA, PC, MAC, Slack, mobile devices, LANWAN, printers, communication devices, and other peripherals ability to quickly learn and achieve proficiency in new software applications Advanced knowledge, support, and troubleshooting of AV, presentation, and teleconferencing equipment Comfortable communicating with executives and their personnel MicrosoftAppleA+ certifications are a plus Demonstrate excellent writtenverbal interpersonal communication skills Ability to respond positively in stressful situations Customer service Professionalism Sense of Urgency Stay Calm Handle conflict Confidentiality Additional Skills Research need the ability to research and use all resources available. Ability to talk end user vs high level tech Networking Relationship Building Ability to understand how each individual needs to be supported with regards to technology

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