We are seeking a Director of Engineering with a results-oriented mindset and driven to exceed expectations to lead our engineering teams. The Director of Engineering will lead teams across all areas of technology and will play a pivotal role in ensuring the timely completion of projects. Key responsibilities include:
Plan and monitor work schedules
Instill processes and practices which enable the engineering teams to work effectively and efficiently deliver solutions on-time and according to plan
Provide expert guidance, support, and mentorship
Interface with counterparts across the organization in a positive, collaborative nature
Key stakeholder in the alignment of engineering activities to company goals and objectives
Regularly report successes, challenges, and changes to senior management
Implementing and refining engineering methodology best practices
The ideal candidate should have exceptional leadership, communication, and collaborative skills. The Director of Engineering should also be an organization change agent who is constantly looking for improvements and progress within and outside of the engineering teams and processes. They should also possess a pragmatic approach to decision making and problem resolution.
Deep understanding of Sprint based Agile development processes
Administration level abilities for JIRA, GitLab, MS Teams
Working knowledge of C++, MS SQL and APIs
Ability to understand high level organization goals and translate those into detail-based action items and deliverables
Ability to translate Functional Requirements into Technical Deliverables and vice-versa
Previous experience with AI, Call Centers, TTS, or Speech Recognition a plus
Our solution is based on years of artificial intelligence research and development and is well positioned to fill the significant void between current IVR (Interactive Voice Response) technology and human call center agents. It is a truly unique solution in an otherwise well-defined market space.
We offer an energetic work environment, a great product, and operational and technical support to enable the right candidate to be successful. For more information on SmartAction, visit our website at www.smartaction.ai.