Company Name:

Daley & Associates

Location:

Boston, MA

Approximate Salary:

Not Specified

Date Posted:

July 5, 2019

Helpdesk Engineer

We are currently looking for a Helpdesk Engineer for a 6+ month contract opportunity with one of the world s leading multi-asset alternative investment firms in Boston! This role will be reporting to the End User Services Manager. There will be no visa sponsorship, no visa transfers and no C2C candidates considered. This is a great opportunity to join a well-respected firm in the heart of downtown Boston.Key Responsibilities Performs problem management, isolation, and resolution in a corporate environment. Areas of support include executive level support, phone support, core application support, remote access & mobile computing support. Provides direct support in the day-to-day operations on user systems via remote user desktop support, desk side support. Must be able to work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis. Desktop staff ensure customer support in a knowledgeable, accurate and friendly manner. Assists in the management of project implementations. Able to assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment. Ability to quickly diagnose desktop hardware, software, or operator problems and to recommend corrective action. Able to analyze user computing needs and recommend solutions. Qualifications Bachelor degree in Computer Science or a related discipline. At least 1 to 3 years experience in IT. Very strong analytical ability, strong judgment and problem analysis techniques. Strong interpersonal skills in a corporate environment and able to work successfully on a team. Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level is a must. Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities. Ability to write professional business communications suitable for end user delivery Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive \"can do\" attitude. Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties. Be open to assume additional responsibilities as requested, and perform ad-hoc duties as required. Ability to solve complex systems problems quickly with little technical guidance, and develop automated corrective measures. Microsoft certifications a plus. ITIL certifications a plus. Technology Experience Candidates must be proficient in installing, using and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016. Familiarity with ServiceNow Incident Management a plus. Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN. Comprehensive understanding and experience with Active Directory. General experience with desktop imaging, patch management and deployment. Manage file/exchange permissions Administrator Level Exchange 2010 experience. NO SPONSORSHIP, NO C2C, NO RELOCATION, NO VISA TRANSFERS.If you are qualified and interested in learning more about this opportunity, please send your resume to Matthew Donovan at [email protected]

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