The Lab Service Training Engineer is responsible for the commissioning and ongoing service for all clinical laboratory equipment and instrumentation. Primary service responsibilities include installation, calibration, maintenance, and repair of all clinical laboratory equipment. This includes both simple (e.g. shakers) and complex instrumentation (e.g. liquid handling robotics). The individual in this role will continuously work with other Lab Service Engineers (LSE) and the clinical laboratory team to ensure proper instrument function and troubleshoot any system concerns. Responsible for special projects as assigned.
- Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
- Designs training modules by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
- Maintains safe and healthy training environment by following organization standards and legal regulations.
- Conducts training classes by presenting job-specific or company-specific.
- Evaluates effectiveness of training to specific job applications, team efficiency and equipment up times.
- Maintains technical knowledge by attending educational workshops; reviewing publications.
- Commission new clinical laboratory equipment (e.g. centrifuges, liquid handling robots, shakers, etc.).
- Coordinate and/or perform instrument installations and qualifications per service policies.
- Maintain program for preventative maintenance (PM) and calibration of all laboratory equipment.
- Perform troubleshooting activities and provide Level 2 service. Coordinate with vendors to address escalated service concerns.
- Responsible for special projects as assigned by service leader(s).
- Travel may be required for training or to assist partner laboratories in service activities.
- Provide ongoing document support to address changes to service requirements.
- Assist in training of new Lab Service Engineers (LSE). Provide assistance and mentorship to LSE I.
- Provide feedback to Lab Service Lead on LSE I performance and process improvements.
- Recommend and implement changes to ensure ongoing high quality performance of laboratory equipment.
- Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g. OSHA, CLIA, etc.).
- Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.
- Track all service activities utilizing system(s) developed in accordance with service policies and procedures. Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
Mandatory Skills & Qualifications
- Excellent verbal and written English communication skills.
- Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances.
- Strong interpersonal and teamwork skills including the ability to easily convey concepts and priorities as well as ability to solicit feedback and inputs.
- Ability to employ gross motor and fine motor skills during the installation, servicing, and maintenance of laboratory equipment. Standing/sitting for extended periods of time may be required.
- Maintain a high degree of approachability with all levels of management.
- Ability to maintain good team building, mentoring, and motivational skills.
- Ability to travel up to 25% of the time via car and air. Some overnight travel, on-call and shift changes may be required.
Necessary Education & Experience
- Associates degree in technology, electronics, molecular biology, or related field required.
- Minimum three (3) years of experience or equivalent job experience servicing laboratory equipment.
- Experience working within a regulated environment.
- Experience documenting and tracking service activities.
- Experience loading and/or updating instrument software.
- Bachelor’s degree in engineering technology, molecular biology, or a related field preferred.
- Working knowledge of clinical laboratory service operations and activities.
- Experience in the maintenance and repair of complex laboratory equipment such as liquid handling robots.
- Demonstrated ability to plan workload, allocate tasks and scale operations to align with business priorities.
Physical Requirements & Working Conditions
- Ability to lift, carry, or otherwise move up to 40lbs.