Company Name:

Fast Switch, Ltd.


Columbus, OH

Approximate Salary:

Not Specified

Date Posted:

April 10, 2019

Senior Telecom Engineer (CS2)

Senior Telecom Engineer. We are looking to fill a contract role in Columbus, Ohio (potential contract-to-hire) for a Senior Telecom Engineer who will be responsible for all troubleshooting and maintenance of existing PBX, ACD, Voicemail, VRU, CDR, Call Reporting, and Call Recording systems as well as recommending and designing new telephony solutions utilizing these Avaya Avaya compatible and Cisco IP Telephony hardware and software. Responsibilities The position is also occasionally called upon to provide direction to the other telecommunications analysts on the team. Position will make decisions and take action to help ensure the stability of the clients' telephony infrastructure for a 7x24x365 operation. 20 Provide technical expertise, platform leadership and training in areas of Avaya PBX, Voicemail, VRU, CDR, and Call Reporting, and Witness Call Recording technologies, as well as integration to Cisco Call Manager Express IP Telephony. 20 Configure, implement, and troubleshoot a variety of Avaya HardwareSoftware Products, including Avaya Definity-type PBX and ACD, Intuity Voicemail, NICE Analyzer reporting, Avaya CMS, Conversant VRU, and Witness eQuality Balance and Contact Store. 20 Proactively manage the service requirements of these systems to an average of 99.999 uptime. 10 Perform telephone Moves, Adds and Changes as well as coordinate large department moves. Coordinate change planning and formal change control process to systems in order to eliminate customer impact and to ensure that availability SLA's are met. 5 Project Planning and documentation as required. 5 SecondThird-Level Help Desk Ticket Resolution, including supporting the business 7x24x365 and on-call support as needed. 5 Perform capacity and disaster recovery planning for all telecom systems and recommend changes to accommodate increased growth and changing business needs. 5 Provision and coordinate network services installations and related facilities, including cable plant and related hardware. 5 On-Going Review of NetJets' Telephony Infrastructure and new technology research. Assistance in the Development of Standards, Guidelines and Policies. 5 Adherence to time and metrics tracking Requirements Education Level Associate degree in Telecommunications Related Work Experience 3-4 years Minimum 3 years of experience is required with Avaya Definity-type PBX and ACD, Intuity Voicemail, and Avaya CMS. Knowledge of network services such as SONET, DS3, and T1 preferred. Experience with NICE Analyzer reporting, Conversant VRU, Witness eQuality Balance, Witness Contact Store, and Cisco Call Manager or Call Manager Express a plus. Knowledge of call routing fundamentals, design and troubleshooting techniques is essential. Knowledge of standard cabling technologies such as UTP (Category 5, 5e and 6), Fiber Optic (single mode, multi-mode), and Coaxial. Ability to work independently and be able to establish priorities. Must have excellent troubleshooting and communication skills. Must have the ability to work in a fast paced dynamic and growing IT environment and the flexibility to work with a wide range of technologies. Good organizational skills. To view all our open positions, please go to IND-FS gdr4900

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