This role provides 3rd level support to all RFA Clients and RFA systems. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, project coordination, implementation, and maintenance of technology project initiatives. Responsibilities Install, configure, maintain, and test server hardware Various Hardware as required External tape backup andor storage devices Additional hardware as required for Client installations Support anti-spam, web-filtering, network perimeter defense appliances and remote access solutions deployed by RFA. Manage and support storage and virtualization platforms deployed by RFA. Act as an escalation point for matters concerning server infrastructure. Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades. Coordinate any and all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure. Lead planning andor implementation of projects. May participate in the design andor testing phases. Responsibility for assigning the project staff for their technical or functional development, performance, andor termination during the project or projects. Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential Clients to determine their needs and to develop plans for improving delivery. Follow a defined, agreed upon project management methodologies. Work on assigned Project Plans Provide updates and documentation as requested in the Project Plan as well as all closeout documents. Work directly with external Project Managers and external vendors such as construction architects as needed. Handle all infrastructure related questions for Client during duration of project. Work directly with vendors on third party serversoftware deployment. Work on new Project Plan design, and overhaul. Attend meetings and gather requirements relating to new projects such as onsite infrastructure deployment, relocations, cloud provisioning etc. Work closely with technical colleagues to develop Client solutions. Perform site surveys to evaluate and document scope of work required. Produce estimates and budgets relating to new site setups and relocations. Creation and updating of Client statement of works. Assisting with quality control activities. Assisting with Pre-Sales activity as part of the RFA sales life cycle. Assisting with Client on boarding activity. Qualifications Bachelor s degree or equivalent level of experience. 3+ years of experience in Project Management. Experience managing complex technical development projects involving integration of multiple systems. Good understanding of existing network programs and capabilities. Must be comfortable working in and around construction sites. Skilled in technical crisis management. Basic knowledge of telephone systems. Broad knowledge of IT systems planning as relates to construction (networks, data rooms etc.) 5-6 years of hands-on experience Configuring and supporting Microsoft operating system based servers Expert knowledge in Microsoft Active Directory and DNS Virtualization Vmware, HyperV, Microsoft Exchange 2007, 2010 and 2013 Hand held communications device systems (Blackberry, Active Sync, MDM MobileIron, Airwatch) 2-3 years of hands-on experience Supporting various SAN arrays Supporting VMWare Citrix Server 1-2 years of hands on experience AWS, Azure, and other cloud platforms Building and Supporting Citrix XenServer and XenApp farms. Basic Knowledge of SQL based applications a plus.